Surveys & NPS

Collect structured feedback via email or in-app surveys, and track NPS over time.

Survey types

• NPS — 0–10 scale, open-text follow-up for detractors and promoters.
• CSAT — 1–5 scale after specific events.
• Custom — multiple choice, single choice, rating, or open text.

Distribution

• Email — responses tracked via signed link.
• In-app — rendered by the mobile SDK; responses sent via survey_responded event.
• Journey node — drop a survey into any flow.

Analysis

The survey detail page shows response count, average score, NPS category mix (promoter / passive / detractor), trend over time, and segment breakdowns (e.g. NPS by plan tier). Individual responses are downloadable as CSV.