Every conversation, one inbox.
Chat, email, social, and voice — all in one unified queue. IVR, call recording, and an AI copilot that summarizes, drafts, and routes.
Omnichannel inbox
Chat, email, social DMs, WhatsApp, and voicemail — one queue.
Cloud telephony
IVR builder, call queues, recording, and softphone in the browser.
AI copilot
Summarizes conversations, drafts replies, and suggests next actions.
SLAs & business hours
Time-zone-aware SLA policies with breach alerts and escalation.
Canned replies
Team-wide macros with Liquid variables and shortcut keys.
Ticket forms
Custom fields, conditional fields, and branded intake forms.
Chatbot flows
Deflect common questions with rules-based and AI-powered bots.
Customer portal
Self-serve help center with tickets, articles, and status.
CSAT & analytics
Post-conversation surveys with agent performance dashboards.
Voice, built in.
IVR builder, call queues, recording, whisper, and voicemail — with softphone in the browser. Bring your own carrier or use ours.
- Drag-and-drop IVR builder with menu, forward, and voicemail nodes
- Auto-attendant, call queues, and skills-based routing
- Recording, whisper, transcription, and AI summaries
- Power dialer for outbound campaigns
Cut resolution times in half.
See how teams route, respond, and resolve faster with Pulse CRM.