For support & CX
Resolve fast. Retain longer.
Every ticket — from web chat, email, WhatsApp, Instagram, and voice — lands in one inbox with full customer context. AI copilots summarise threads, draft replies, and route smartly.
What you get
A support desk that scales without headcount.
Omnichannel inbox
Chat, email, social, and voice — one queue, one context panel per customer.
AI copilot
Summaries, sentiment, suggested replies — grounded in your knowledge base.
Cloud telephony
Native voice with call queues, IVR, recording, and voicemail — no third-party.
SLAs & routing
Rules assign tickets by skill, load, and hours — and escalate before an SLA breaches.
Knowledge & portal
A hosted help centre with search, articles, and a self-service ticket portal per brand.
CSAT & QA
Post-resolution CSAT, quality scores, and agent scorecards — feeding directly into coaching.
Great support drives every other metric.
Pulse gives your team the tooling — and the calmer week that comes with it.